What Operanse does
13 features in 4 groups, each with a page that shows it at work. A feature on Monitor is on Insight too, and “All plans” includes Watch, the free plan.
01
Protect revenue
- orders 14:00–15:00 · expected 11–17 · observed 2
What it covers (5)
- Orders that stop or slow. Orders arriving below their usual rate for this hour, or stopped altogether, with the revenue it is costing.Monitor
- Payment failures by gateway. Completed, failed and refunded payments for each gateway. A failure rate counts first attempts; retries are counted apart.Monitor
- Paid, and never moved. Orders that were paid for and are still pending after 15 minutes, with their total.Monitor
- A store that can no longer take an order. The last payment method switched off, the checkout, cart or shop page unpublished, or every product out of stock.All plans
- What it is costing. Each incident priced from the store’s own hourly sales, or a plain statement of which figure is missing to price it.Monitor
- renewals Sat 02:00 · 14 failed · usual 1–3
What it covers (3)
- Failed renewals. Renewals attempted, succeeded and failed, from WooCommerce Subscriptions as each one runs; first attempts decide the failure rate.All plans
- Renewals that never run. A renewal count that drops to zero on a day this store normally renews, and the scheduled actions behind it.Monitor
- The renewal cycle. A daily rhythm learned in 48 hours; a weekly renewal day seen twice, over two weeks.Monitor
- quote request · 0 in 2 h 40 m · usual 4–9
What it covers (2)
- Forms. Submissions and failures for each Gravity Forms, WPForms and Contact Form 7 form. Spam, validation and captcha rejections are counted apart, never as failures.Monitor
- Your own forms. A custom form reports its submissions through a WordPress action and gets its own normal.Monitor
02
Keep operations running
- past due 212 · usual 0–6 · stalled 71 min
What it covers (2)
- Action Scheduler. Past-due, stuck and failed actions, whether the backlog is growing or draining, the hours to clear it, and whose backlog it is.All plans
- WP-Cron. Cron that is disabled with no system cron in its place, or blocked from starting.All plans
- mail Fri 16:00 · 0 handed off · usual 20–35
What it covers (1)
- Order email hand-off. Every message WordPress hands to its mailer, and every one refused, by mailer and reason. The hand-off, not delivery.Monitor
- api.shipper.example · 86 failed · usual 0–2
What it covers (2)
- Outbound calls by service. Calls, failures and response times for each service the site calls through WordPress, and the plugin making them.Monitor
- Webhooks switched off. A WooCommerce webhook disabled after repeated delivery failures; critical when it carries orders or subscriptions.All plans
- public address + plugin probe · every minute
What it covers (5)
- Uptime. The public address and the plugin’s own probe, every minute; every 5 minutes on Watch.All plans
- Request time by surface. The storefront, wp-admin and AJAX/REST each judged against its own normal, from a 2 % sample of requests.Monitor
- PHP errors. PHP errors by class with redacted messages, and the day’s fatal errors in the morning digest.Monitor
- Server resources. CPU, load, memory, disk and database status, each reading labelled with whose numbers they are. Nothing to install.Insight
- OPcache and the PHP pool. A PHP code cache too small for the site’s code, a PHP pool that is full, and the PHP error log’s counts.Insight
03
Investigate problems
- 09:12 · Stripe settings: testmode, enabled · administrator
What it covers (4)
- Software. Plugin, theme, WordPress and WooCommerce updates, activations and switches, with the versions either side.Monitor
- Settings on the money path. Payment, shipping, tax, checkout page, permalink, cache and SMTP settings, by name and changed key. Never a value.Monitor
- Products. A product published or unpublished, its price or sale dates changed, or its stock status changed.Monitor
- Roles. A user given or losing a privileged role, with the role and source of whoever changed it.Monitor
- 09:12 update · 09:30 orders thin · 10:00 alert sent
What it covers (2)
- Playback. Replay any day: orders, payments, renewals, forms, scheduled actions and changes on one timeline, against the usual.Monitor
- History. 7 days on Watch, 30 on Monitor, 90 on Insight.All plans
- likely cause · confidence moderate · 3 citations
What it covers (2)
- An AI review with critical alerts. The likely cause, every statement citing its evidence, labelled as inference and kept apart from what was observed.Insight
- The evidence, gathered. For every incident, the relevant observations collected and put in order, with no AI involved.Monitor
- source: cached telemetry · fresh 2 min ago
What it covers (2)
- Ask your own AI. Claude, ChatGPT or Cursor read your store’s monitoring over MCP; every answer states its source and how fresh it is.Monitor
- Client access. A user limited to certain sites sees only those sites through their AI, as in the dashboard.Monitor
04
Stay informed
- 4 signals · 1 incident · 1 message
What it covers (4)
- Incidents, not alert storms. Related problems within 30 minutes of each other become one incident; downtime leads it.All plans
- Email, Slack, SMS and WhatsApp. Email on every plan; Slack, SMS and WhatsApp from Monitor. Every destination confirms before it receives anything.All plans
- Who gets what. Rules for which sites, kinds of problem and hours alert, and each recipient’s own minimum severity.Monitor
- Teams and client access. Unlimited users from Monitor, and any user limited to certain sites. Watch: you and one helper.All plans
Reports & status pages
A daily digest and weekly report, and an optional public status page.
All plansuptime 90 days · 99.97 %What it covers (2)
- Daily digest and weekly report. Warnings gathered into one morning email instead of a page each; a weekly report per site, on Watch too.All plans
- Public status page. Up or down now, 90 days of uptime and past outages. Nothing about sales. Off until you switch it on.All plans
05
On every plan, and what it does not do
- Read-only, by construction. No code path that can change the site: no updates, fixes, queries or snippets, on any plan. More
- No visitor data. No URLs visited, cookies, IP addresses or customer details leave the store; free text is redacted on the server first. More
- Measured cost per page view. About 0.02 ms of PHP, no database query and no outbound call in a visitor’s request. Cached pages never load it. More
It never changes the store, places no test orders, and keeps no visitor analytics or session recordings. Everything it deliberately leaves out · When another tool fits better · Free tools, no account needed
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